Livestream: Planning your Resident’s Care (4), Conflict and Behavior Management (4), From Stigma to Support: Addressing Mental Health and Illness (2)
Planning Your Resident’s Care (4 CEUs)
This four‐hour course helps the administrator understand how the admissions and assessment process can set resident care on the course for success. Participants will review the requirements and procedures for admitting a new resident and planning their care. They will also assess how their current process might be improved to maximize the quality of care each resident receives.
Approved for: Adult Residential Care | Residential Care for Elderly | Group Home | STRTP | Accepted by the Board of Registered Nurses
Conflict and Behavior Management (4 CEUs)
This four-hour course teaches participants about behavior as a form of communication and how to manage it using the ABCs of behavior, triggers, and responses. It also covers identifying and handling difficult behaviors in residents. Participants will learn about the five types of conflict managers and the five Ps of conflict management, and how to apply them to different situations. The program aims to equip participants with the skills and knowledge to effectively manage difficult behaviors and conflicts in various settings.
Approved for: Adult Residential Care | Residential Care for Elderly | Group Home | STRTP | Approved by the Board of Registered Nurses
From Stigma to Support: Addressing Mental Health and Illness (2 CEUs)
This 2-hour course demonstrates to participants how attitudes, language, and daily practices directly shape the emotional well-being of the people in our care. In residential care, residents may already face loss, adjustment, trauma, disability, aging challenges, or developmental differences—and when stigma is added, it can silence needs, create fear, and reduce trust.
This course shifts the focus from judgment to understanding, from labels to person-centered care, and from avoidance to meaningful support. Together, we will learn how to recognize stigma, replace it with empathy, strengthen communication, uphold dignity, and build environments where residents feel safe, respected, heard, and supported in their mental health.
Approved for: Adult Residential Care | Residential Care for Elderly | Group Home | STRTP | Approved by the Board of Registered Nurses | National Council of Certified Dementia Practitioners