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Behavior Speaks Louder Than Words (5 CEUs)

This 5-hour course provides participants with tools to understand problem behaviors in residential settings. The course is based on the premise that staff armed with the tools to understand what behavior is communicating can go a long way to improving quality of care, satisfaction of residents, families and staff.

Approved for: Adult Residential Care (36719) | Residential Care for Elderly (36720) | Group Home (37145) | STRTP (36722) | Accepted  by the Board of Registered Nurses

Diversity and Cultural Competence (3 CEUs)

This three‐hour course will provide a basic overview about cultural competence and its importance for people in residential programs. Administrators will examine their own thoughts on ethnicity and diversity issues. The class covers diversity at all levels including, but not limited to, race, religion, gender, ethnic background, and sexual identity. The course will address the issues leading to the passage of CA AB663 (2013).

Approved for: Adult Residential Care (35915) | Residential Care for Elderly (35914) | Group Home (37158) | STRTP (35913) | Accepted by the Board of Registered Nurses

Regulations: A Visit from Your LPA (2 CEUs)

This two‐hour course outlines how to be prepared for a visit from your Licensing Program  Analyst. Topics include frequency and potential reasons for a visit, what tools the analyst will use, accommodations you are required to provide for the inspection, and potential outcomes. Also discussed will be what constitutes a serious deficiency, the most commonly cited deficiencies, and citations. When, how, and if an appeal is appropriate will be discussed. Participants will leave with a plan for achieving “substantial compliance.”

Approved for: Adult Residential Facility (35518) | Residential Care for Elderly (35519) | Group Home (37155) | Short-Term Residential Therapeutic Program (37366)